Orders & Deliveries
Hong Kong and Macau Delivery
Free delivery to all Hong Kong and Macau areas with any purchase of HK$500 (the total amount after discount).
If the consumption is less than HK$500, a flat delivery rate of HK$50 will be charged.
Orders will be processed within 7-14 working days and are expected to arrive within 14* working days after processing. Once the postal package is out, you will receive an email with a tracking number at the WhatsApp number you left on your order form.
Taiwan Shipping
Free shipping to Taiwan is available upon spending HK$500 or NT$2,000 (Net Price).
If the consumption is less than HK$500 or NT$2,000, a flat delivery rate of HK$100 or NT$400 will be charged.
Orders will be processed within 7-14 working days and are expected to arrive within 5-7* working days after processing the Shipment (depending on the region). After shipment is out, you will receive an email with a tracking number.
Worldwide Shipping
Enjoy free shipping worldwide with any purchase of HK$1,500 or USD250 (Net Price).
If the consumption is less than HK$1,500 or USD 250, a flat delivery rate of HK$300/within 1.5kg will be charged.
Orders will be processed within 7-14 business days and shipments are expected to arrive within 5-7* business days after processing (depending on the country). After shipment, you will receive an email with a tracking number.
* There may be a large number of orders during the promotion period, and public holidays will also affect the delivery service, please allow an additional 5-7 working days.
Delivery Policy
Unexpected Delivery Delays
We are not responsible for delays caused by courier companies, customs clearance or circumstances beyond our control.
Duties, taxes and additional charges for receipt
We are not responsible for duties, taxes and additional charges imposed by any recipient country. You are responsible for making the payment yourself.
Returns & Refunds
1. If you wish to return an item, please contact me in the first instance within 7 days of receipt.
2. The item to be returned must be in a new and unused condition, and in its original presentation box / gift bag, both of which must be in the same condition as you received them.
3. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. TOP takes no responsibility for goods damaged or lost in transit.
4. Once the item has been received and inspected I will refund the price of the item (less 10% administration charge) using the same method originally used by you to pay for it, or exchange the product if an exchange has been requested. Please note the cost of the original postage incurred sending the item to you is non refundable.
5. The following items cannot be returned or exchanged:
- Used creams